Return Policy
Our return policy is for 30 days. Any return or exchange is not applicable beyond 30 days from the purchase date. This policy is applicable toThe United States.
Products return conditions
Being eligible for a returned item, your item must be unused and in the same or new condition that you got it. It must be in its original packing.
Our Return method
To return the product, you must mail us at support@bromear.us and send your product to 2105 Vista Oeste NW Suite E #3187, Albuquerque, NM 87120, United States.
When you are going to return the product, you have to include the following information in your return request:
- Provide the order number
- Your name
- Purchase proof(Order information Screenshot or video)
- Reasons for return
Sometimes, for a refund or product replacement, you might need to submit a video or photo of the defective or damaged item as proof.
Once we get and confirm your return (usually within 72 hours of receipt), you’ll get a confirmation email that your return has been completed. If there is a refund, it will be issued within 5-7 working days. Please note that relying on your bank or credit card company will take another 3-4 working days for the credit to be credited to your account.
Which currencies do you apply?
We apply USD currency on our website.
Exchanges (if applicable)
Only defective or damaged products are subject to replacement. If the exact item needs to exchange. Send us an email at support@bromear.us and send your item to 2105 Vista Oeste NW Suite E #3187, Albuquerque, NM 87120, United States.
Applicable return products
Some kinds of items are excluded from being returned. Food, flowers, newspapers, magazines, and other perishable items are not returnable. Additionally, we do not accept dangerous things that contain flammable liquids or gases or are intimate or hygienic goods.
Product Return Cost
We do not take any restocking fees.
Customers will be responsible for their shipping charges for returning any incorrectly purchased items. The cost of shipping is not refundable. The cost of return postage will be subtracted from your refund if you get one.
Refund Policy
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
support@bromear.us
Our support:
Address: 2105 Vista Oeste NW Suite E #3187, Albuquerque, NM 87120, United States
Phone: +1 505 718-1291
Email: support@bromear.us